From a customer and shareholder. “Shopify stock is down 50% over the past 12 months. Its mission may be to “arm the rebels,” but it is giving us muskets in a war that is increasingly being fought with machine guns.“ | learn […]
With essentially no notice, FedEx fired 1,400 customers and stopped picking up their freight. They were too busy. “There hasn’t been a new asset-based LTL carrier since 1984 because the large amount of infrastructure needed is a barrier to entry. […]
“A retailer alerted customers about a delay, mistakenly copying in all their email addresses. The conversation broadened. That’s when things got really interesting.” | learn more
Founder Brian Armstrong shares the framework they use for making decisions. I like it! This is an organization that grew in a few years to ~$1.5B in revenue and 13MM customers. | learn more
I love this framework by Clayton Christensen. He asks the question, “Why did you hire that milk shake?” | learn more