big ideas

How stories last

If we want information to last longer than 3 generations, stories are the only way to go. “Stories are alive. The ones that last, Gaiman said, outcompete other stories by changing over time. They make it from medium to medium—from […]

retail therapy

State of play: retail in the pandemic

“Protocol spoke with leaders across retail to learn about the technology they’re using to see out the pandemic, and what may change forever as a result. They outlined three major areas to watch: 1. The supply chain 2. The shopping […]

retail therapy

The aspiration of health

I’m not sure if or how this diffuses outside of NYC. It’s definitely an off-the-beaten-path idea, so it’s worth sharing. “Across the wealthiest neighborhoods in New York City, new retailers are opening the doors to those who can afford it. […]

better doing

Eigenquestions: the art of framing problems

“For a simplistic definition, the eigenquestion is the question where, if answered, it likely answers the subsequent questions as well. Great framing starts by searching for the most discriminating question of a set — the eigenquestion.” | learn more