fun facts
Insights from reading 1,182 ER bills.
“A $5,571 bill to sit in a waiting room, $238 eyedrops, and a $60 ibuprofen tell the story of how emergency room visits are squeezing patients.” | learn more
Tag: New York Times
better doing
Know the customers’ “jobs to be done.”
I love this framework by Clayton Christensen. He asks the question, “Why did you hire that milk shake?” | learn more