retail therapy

The increasing complexity of product returns

“Amazon and Walmart both use artificial intelligence to decide whether it makes economic sense to accept a return. These merchants can absorb the cost. But for smaller merchants, returnless refunds are a recipe for financial disaster.” | learn more

retail therapy

Amazon, Walmart and Chinese potting soil

In 2018, the anonymous blogger behind Deep Throat IPO wrote this incredibly long post exploring the question “What would have happened if Amazon and Walmart had never been born?” It’s a fascinating exploration of the dynamics of US retail and […]

retail therapy

Marc Lore steps down as Walmart’s head of e-commerce

This began as the most expensive acquihire ($3.3 billion for Jet.com) I’ve ever seen and appears to have ended successfully. He’s leaving them in great shape as a credible competitor online. “Walmart CEO Doug McMillon credited Lore in a companywide […]

tech, startups, internet

Walmart’s doing fintech now

The folks in Seattle aren’t the only ones who can reach across industries to make moves! “Walmart said Monday that it will launch a fintech start-up with Ribbit Capital, one of the investment firms behind Robinhood.” | learn more

retail therapy

Walmart and Shopify team up

Walmart’s had an online marketplace since 2009, though it’s always fallen short of Amazon’s in scale. Now they’re teaming up with Shopify to bring more sellers and more products to the platform. It’s also a reflection of (I think) philosophical […]