retail therapy

AI customer service on United.

AI customer service on United. “haha no ma’am but I get that a lot” Grace called United after a snowstorm cancellation and got rebooked in about 20 minutes by a voice that sounded very AI, down to doing a quick […]

retail therapy

Ring just showed the surveillance future.

Ring just showed the surveillance future. “a world where biometric identification could be unleashed from consumer devices to identify, track, and locate anything — human, pet, and otherwise.” Amazon pitched “Search Party” as lost-dog reunions, but the ad also made […]

retail therapy

Who is Michael Grimes?

Who is Michael Grimes? He’s a tech investment banker. “He played hours of FarmVille before the Facebook IPO and actually worked as a driver before taking Uber public.” John Coogan argues Grimes is a rare tech banker who goes obsessively […]

retail therapy

Showering in innovation.

Showering in innovation. A couple years ago Jolie figured out how to position a showerhead as a beauty product because filtering water is good for hair. The capitalist innovation train is rolling at full steam now at the HigherDOSE company… […]

retail therapy

Driverless vans in China are unstoppable.

Driverless vans in China are unstoppable. “In China, driverless delivery vans have become a total meme, they plow through crumbling roads, fresh concrete, motorcycles, anything. Nothing stops them.” Your delivery is on the way! ~ learn more

retail therapy

A rogue hacker.

A rogue hacker. These unsuspecting retailers were just living their ordinary lives when someone hacked a Shopify app they had installed and, “ran a script to refund millions of dollars in seconds… crazy.” The internet is a dangerous place. ~ […]

retail therapy

Google Maps as market maker.

Google Maps as market maker. The app is not just reflecting, but actively organizing urban demand, transforming restaurant survival “into a cumulative-advantage dynamic that looks remarkably similar to the way capital compounds in financial markets.” ~ learn more

retail therapy

When odds become absurd.

When odds become absurd. “You’d need to play Powerball for roughly 5.6 million years to have a 50% chance of winning once.” This website shows two lotteries being played every second, making the astronomical odds of a jackpot win visible […]

retail therapy

GenAI ads outperform human ones.

GenAI ads outperform human ones. “GenAI-created ads see 19% higher click-through rates than human-created ads.” NYU and Emory researchers found that even product packaging influenced by Generative AI boosts creative performance. As usual, when AI usage was disclosed, it tanked […]